Delivery

A standard delivery service, that takes between 2 to 5 days, applies to all orders to mainland UK, regardless of size or weight.

However, express next day delivery is also available and can be selected at checkout by customers who need their orders urgently. Regardless of size and weight the cost of this is £19.99.

Our delivery partners are ParcelForce, DPD and DX and in addition to the size of your order, the region of mainland UK that you order from will tend to determine which of our courier partners we utilise to deliver your order to you. When you place your order and it is accepted, we will do our best to make the delivery within the quoted delivery period. If we do not attempt a delivery within the quoted delivery period and you provided a full and correct delivery address, then we may offer a full or partial refund of the delivery charge. If however, the delivery address you provided was incorrect and as a result your order was undelivered, then we may treat the order as cancelled by you and refund the price of the goods. The delivery charge will not be refunded. Should nobody be available to accept the delivery, the courier will keep hold of the goods for up to 2 days and you may re-arrange delivery. After this period, we may treat the order as cancelled by you and refund the price of the goods. The delivery charge will not be refunded. Where you have ordered multiple items from us, it is possible that we may send items individually and you receive them on different days.

• Our Standard delivery service to UK Mainland postcodes, excludes Northern Ireland & Scottish Highlands.

• Specific delivery arrangements can be made at an additional cost by contacting us before placing an order.

• In unforeseen circumstances, if there are delays to your shipment, we will make every effort to inform you in time but hold no obligation towards any direct or indirect loss that may occur.

Order Status

Processing means: your order has been sent to the warehouse for fulfilment and would generally be dispatched within 24 to 72 hours in relation to standard delivery.  In relation to express next delivery, your order would be dispatched same day granted you meet the cut off time of 3pm.

Shipped means: your order has been fully dispatched. The tracking number is provided in the Order Tracking email – where you can obtain up to date dispatch information.

Missing, Damaged or Incorrect Orders

We do everything we can to ensure your order arrives at your door complete and as described. If you don’t receive your orders when expected, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way you can contact us on 01895541191.

As an online business we do not offer a store to visit or for collection service.

 

The Peterborough Warehouse   With all our warehouses in strategic and accessible locations around the country we are able to make quick and easy deliveries to all parts of the country.

Convenient & fully trackable   From the moment your order is dispatched, our courier partners [Parcelforce, DPD and DX] will update you with emails/texts as to the status of your delivery up to an hour/s before your order is delivered.

Latest warehouse technology Using the latest warehouse machineries we are able to process and dispatch your order within minutes and often the same day (all dependent on the type of delivery selected on check out).