Terms & Conditions

We’ve tried to keep our Terms & Conditions as clear and simple as possible, providing you with all the information we can (but not too much) about your transactions, so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our Terms & Conditions every time you make a purchase – they might change from time to time, so do check the date at the top of the page.
1. Our Contract after you have ordered
2. Prices and Payments
3. Warranty
4. General

1. OUR CONTRACT AFTER YOU HAVE ORDERED
Once you submit an order, you’ll be given an Order Reference Number with details of the product(s) you have ordered together with a delivery tracking number. Sometimes we may have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered), in this instance, we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email; accordingly, you will receive a full refund of any charges already paid. If this does happen we will notify you immediately to offer an alternative product or update you with an estimated delivery date.

2. PRICES AND PAYMENTS
All our prices are in UK pounds. The total cost of your order will be the price of the products you order and the delivery charge; you will see all these in your Shopping Basket before you submit an order. Payment is processed once the order is submitted.
We accept Visa, MasterCard, Maestro cards, Google Pay and Apple Pay. You can also choose to pay with PayPal or utilise the Clearpay or Klarna option.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Payment security
iProActive® uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.
You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.

3. WARRANTY
All relevant products are supplied with manufacturers 1 Year Return to Base Hardware Warranty where faulty goods will be repaired or replaced with goods equal or greater in specification. As above, we do not cover faults caused by accident, neglect, misuse, normal wear and tear, or any alteration or repair carried out without our prior approval.

4. GENERAL
These Terms and Conditions, and all transactions relating to this website and all non-contractual obligations are governed by English Law and are subject to non-exclusive jurisdiction of the English Courts. We do not accept amendments to these terms and conditions. 

DEFINITIONS IN THESE TERMS AND CONDITIONS
We, us and our refer to iProActive®.
You and your refer to the purchaser or any goods from us.
Goods means any goods, products, or services you order from us.
Order means an order placed by you with us for the purchase of goods.